Lynda- Communication Fundamentals


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Communication Fundamentals with John Ullmen

Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School Professor John Ullmen, PhD, walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers.
Topics include:
Managing the intent-impact gap
Designing the content of your message
Improving vocal delivery
Adjusting your body language
Being politically savvy
Listening to what's said, what's unsaid, and how it's said
Increasing empathy and trust
Overcoming anxiety